1.When will my order ship?
Cynababy swimsuits are made to order, not from a mass inventory. Orders normally ship out around 5-10 days after order is placed (that's with calculating the processing and sewing.) We ship from Orange County, CA (usually via USPS) and shipping time then depends on your location. Altogether, if located within the USA, a rough estimate is that you receive your order 1-2 weeks after placing order.
2. Do you ship internationally?
Yes. We ship to most countries in the world via USPS. Shipping times vary but most people say they receive their suits 2.5 weeks from the time they order (*that is only an estimate)
3. I am going on vacation and need my swimsuit fast, is it possible?
Sometimes yes, we try our best to accommodate but other times is not possible. Email us prior to purchase and we can see about trying to accommodate a rush on your order and give you options to upgrade your shipping. This all depends on a week to week scenario to see if we have the resources to accommodate a rush. There may be extra charges on a rush order.
-When you email for this please include these details:
-When do you need it by?
-What style and size?
-Where do you need it shipped to?
4.What is your Return/Exchange Policy?
We do not accept returns for refund. But we will gladly EXCHANGE of size or style of equal or lesser price on any product that is unworn with the tags attached 15 days from your received shipment. Please email us at firstname.lastname@example.org to authorize exchange and mention what size you would like.
Due to health regulations, items that are soiled, worn, damaged or laundered will not be accepted. We will not be held responsible for items that have been lost/stolen so please track your package. Your exchange will be shipped upon receipt and inspection. If we are 'out of stock' on the fabrics on an item you want to exchange for, you will receive store credit. By purchasing from Cynababy.com you agree to these terms and conditions. Thank you!
5.What if I need a size or color not shown on the site?
Since the bikinis are made to order, there is a good chance we can accommodate custom requests. Please feel free to email us :)